Reel 7 Privacy Policy – Data Protection for Malaysian Members

1. Introduction

Reel 7 ("we", "platform") are committed to protecting the privacy and personal data of all our members in Malaysia. This Privacy Policy clearly explains how we collect, use, store, and protect your information when you use our online sports betting and casino platform Reel 7.

This document applies to all services offered by Reel 7 including football betting, badminton, e-sports, slots, Live Casino, baccarat, and all our communication channels including website, mobile app, and customer support services.

By registering or using the platform Reel 7, you agree to the practices described in this Privacy Policy. We encourage you to read this document thoroughly and to contact us if any part is unclear.

2. Personal Data We Collect

We only collect data that is necessary to provide you with a safe, efficient, and responsible service. The following are the categories of data we collect:

2.1 Data You Provide Directly

2.2 Automatically Collected Data

• IP address and device information (device type, operating system, web browser)
• Access logs — dates, times, and pages visited
• Betting history and gaming activity on the platform Reel 7
• General location data based on IP address (state/city only)
• Cookie information and session identifiers

3. How We Use Your Data

Reel 7 uses your personal data solely for the following purposes:

• Account Management: Creating, verifying, and maintaining your account so it functions correctly.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your bank account or e-wallet.
• Identity Verification: Conducting KYC processes to verify account security and meet legal compliance requirements.
• Fraud Prevention: Detecting and investigating suspicious activity, multiple account usage, or attempted money laundering.
• Service Communications: Sending important notifications relating to your account, transactions, and changes to our terms or policies.
• Marketing (with consent): Informing you about promotions, new bonuses, and special offers — only where you have given your consent.
• Platform Improvements: Analysing usage patterns to improve the overall user experience and platform performance.
• Responsible Gaming: Monitoring betting patterns to identify members who may need help or support.

4. Data Sharing & Disclosure

Reel 7 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in certain circumstances, we may need to share your data with the following parties:

4.1 Trusted Service Providers

We work with third-party service providers who help us operate the platform — including payment processors, cloud infrastructure providers, and identity verification services. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.

4.2 Legal Requirements

We may disclose your data if required by Malaysian law, a court order, or a directive from a competent authority — such as in financial crime investigations or money laundering cases.

4.3 Protection of Interests

In cases involving fraud, security threats, or the protection of legal rights Reel 7, we reserve the right to disclose relevant information to the appropriate parties.

5. Cookies & Tracking Technologies

Platform Reel 7 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can improve speed and overall user experience.
• Functional Cookies: Saving your preferences such as language, theme, and display settings for your convenience.
• Analytics Cookies: Used in aggregate and anonymised form to understand overall platform usage patterns.

5.2 Managing Cookies

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the Reel 7. We recommend keeping essential cookies enabled for the best experience.

6. Data Security

Reel 7 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, or misuse:

• SSL 256-bit Encryption: All data transmitted between your device and our servers is fully encrypted using bank-grade encryption.
• Two-Factor Authentication (2FA): An additional security layer that protects your account from unauthorised access.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Access to member personal data is restricted to authorised staff only, and every access is logged for audit purposes.
• Separate Storage: Sensitive data such as banking information and KYC documents are stored in a separate, more secure environment.
• Regular Security Testing: Platform Reel 7 undergoes regular penetration testing and security audits by independent parties.

7. Data Retention & Deletion

Reel 7 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.

7.1 General Retention Periods

• Active account data: For as long as your account remains active on the platform Reel 7.
• Financial transaction data: Minimum 7 years from the date of transaction, in line with Malaysian legal requirements.
• KYC Documents: Up to 5 years after account closure.
• Communication logs: Up to 2 years for dispute resolution purposes.
• Marketing data: Until you withdraw your consent.

7.2 Deletion Requests

You have the right to request the deletion of your personal data. However, we may need to retain certain data where required by law or for the purpose of resolving any outstanding claims or disputes.

8. Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact us at support@reel7.net. We will respond to your request within 14 business days.

9. Children's Privacy

Platform Reel 7 is intended exclusively for users aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a child's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please contact us immediately at support@reel7.net so that appropriate action can be taken.

10. Third-Party Links

Platform Reel 7 may contain links to third-party websites or services in certain contexts. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties and encourage you to read their privacy policies before providing any personal information.

11. Privacy Policy Amendments

Reel 7 reserves the right to update or amend this Privacy Policy from time to time. You will be notified of any significant changes via email or in-platform notification at least 7 days before it takes effect.

The "Updated" date at the top of this document will always reflect the latest version. Your continued use of the Reel 7 following the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

This Privacy Policy was last updated on 1 January 2026.